Contact Us

How to reach us

Use the enquiry form on this page. It reaches the people who handle these matters directly, and it is the channel we ask you to start with — a written outline of your situation is more useful than a call in which the same ground has to be covered from memory.

Enquiries are answered in the order they arrive. If your question is time-sensitive — a deadline with an agent, a transfer already in motion — say so in the first line.

What to include

The more of this you can answer up front, the more useful the first reply will be:

• Your current nationality or nationalities, and whether you hold residence anywhere else.
• Whether you are applying alone or with a spouse and children, and their ages — the contribution tier depends on it.
• Roughly how your funds are held: which assets, on which exchanges or in self-custody, and for how long.
• Whether you can document how those assets were acquired. This is the question that decides most applications, and an honest answer here saves everyone time.
• Any previous visa refusal, criminal record or ongoing proceeding anywhere in the world. Due diligence will find it; it is far better handled before an application than after.

What not to send

Do not send private keys, seed phrases, exchange logins or passwords — not to us, not to an agent, not to anyone. No legitimate step in this process requires them, and a request for them is the clearest sign you are dealing with the wrong party.

Do not send passport scans or financial records through the form either. Documents are requested later through a channel appropriate to them, once there is something to document.

Confidentiality

Enquiries are treated as confidential and are used only to answer the enquiry. They are not sold, shared with advertisers or passed to third parties for marketing. Our privacy policy sets out what is held, for how long and how to have it removed.

Submissions pass through an anti-spam filter before reaching us. If a genuine enquiry does not get a response within a few working days, send it again with different wording — occasionally the filter is wrong.

Before you write

Much of what people ask is already answered in more detail than an email allows. If you are at the early stage, these are the pages worth reading first: what the programme actually costs, how the process runs stage by stage, and what the Financial Intelligence Unit expects you to prove about the origin of your funds.

One thing we will not do, in an email or anywhere else, is guarantee that an application will be approved. Citizenship is granted by the Vanuatu Citizenship Commission at its discretion, and anyone who tells you otherwise is telling you something they cannot deliver.